Alosan, Customer Care specialist
What do you do?
I am answering the questions of our Portuguese speaking users and helping them develop their websites. I work on domain transfers and on everything that has to do with domains and deal with cases when users report some illegal or abusive content. I also translate some of the texts in our editor and email messages.
What were your interviews and onboarding like?
I was hired just after I had finished university. I think, I saw the job advertisement on jobs.cz or our university pages. I had two rounds of interviews and I was supposed to fill in the test - create an answer to a mock user question.
After I started, I had about 2-weeks of training and then started working on my own. If there was something I didn't know, I could always ask my team leader.
My typical day
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Morning
I get up between 7am and 8am
I have my breakfast and mint tea
I start working
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Lunch
I have my lunch
I answer another set of questions
I deal with tickets related to domains
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After work
I like to read about history and languages
I go for a walk
The roles shifted a bit over time. Now, I present our newcomers information about domains. In case they have any questions, we have a team channel where they can ask anything.
What have you enjoyed working on lately?
I really like keeping in touch with the language and our customers. I studied Portuguese at university, so I am glad that I can use it on daily basis.
Do you want to work at Webnode?
Check out our open positions. We might be looking for you.